Cloud, integration, delivery and day-to-day support for small and medium businesses across Europe and the Middle East.
Data Solutions Global provides B2B IT support, cloud, integration and delivery engineering for small and medium-sized businesses across Europe and the Middle East.
Most clients don’t want an IT department. They want the outcomes of one.
Mail that works. Systems that talk to each other instead of being retyped between. Backups that have actually been restored, not just scheduled. And someone who answers when something breaks.
Most IT spend goes on surprises. We would rather be the reason there are fewer of them — patching, monitoring and capacity planning are unglamorous, and they are what stops the 2am call happening at all.
You get the engineers who did the work, not an account layer relaying your questions to them. It means we take on fewer clients than we could, and it is the reason the answer to a technical question arrives the same day.
Each of these can be the whole engagement or one part of it. Most clients start with the one that is currently hurting and add the others once the first is quiet.
Migration, architecture and cost control. Moving what you run onto cloud infrastructure without losing a weekend to downtime, and sizing it so the bill doesn’t grow faster than the business. We say plainly when staying on-premise is the cheaper answer.
Getting the systems you already pay for to talk to each other — CRM, accounting, mail, file storage, line-of-business tools — so data stops being retyped. Where a language model genuinely helps we use one; where it would only add a failure mode, we say so.
Build and release pipelines, infrastructure as code and automated testing, so shipping a change is routine rather than an event. Most of the value here is deliberately boring: a deployment that can be repeated, and rolled back.
Monitoring, patching, backup verification, endpoint and access management, and a named person to call. Under a monthly retainer, with response times agreed in writing before you need them.
If what you need isn’t on this list, ask.
The first conversation is free and comes with an honest read on whether we’re the right fit — including when the answer is that we are not.
Not a badge wall. This is the ground we actually cover day to day — if something you depend on is missing from it, that is worth asking about before we start.
Three steps, in this order, every time. The order is the point: nothing gets changed before it has been written down, and nothing is reported as done before it has been tested.
Before recommending anything we document the estate as it actually is — what runs where, who has access, what the licences cost, and what is quietly a single point of failure. Most clients have never seen this written down, and it is often the most useful thing we hand over.
A short document: what we would change, in what order, what it costs, what it will not fix, and what the risk is at each step. You approve it before we touch anything, and you keep it whether or not you go ahead with us.
Work happens in agreed windows, with a rollback for every step. Then we test the thing that was supposed to improve — restore the backup, fail the node over, run the pipeline — because untested is the same as broken.
We recommend the model after we have seen what you have, not before. Picking it up front is how people end up paying a retainer for a one-off job, or hourly for something that needed owning.
Ongoing support, sized to your estate, with scope and response targets by severity written into the agreement. Best when you want someone to own the thing rather than be called about it. Month to month unless you want a longer term.
A defined change with a defined price: a migration, an integration, a pipeline build, a documentation pass. You know the number before it starts, and scope changes are quoted rather than absorbed quietly.
For small or genuinely unpredictable pieces, where scoping the work would cost more than doing it. We tell you when this is the honest option and when it is us avoiding a commitment.
These are commitments about how the relationship is structured, not claims about how good we are. The difference matters: you can check a structure.
There is no account manager between you and the person doing the work. When you describe a problem, you’re describing it to someone who can fix it.
Including when the answer is that you don’t need the thing you asked for. We’d rather lose a line item than sell you a migration that doesn’t pay for itself.
Credentials, configurations and runbooks live in your accounts, written as we go, and handed over. If you replace us, the next team won’t reverse-engineer our decisions. Undocumented setups are how this industry keeps clients — we’d rather keep them a different way.
None of this is a claim about how good we are. It’s how the relationship is structured — which is the part you can actually check.
Remote-first, with the hours written into the contract rather than implied by a timezone on a website.
We work remotely with clients across the EU, the UK and the Gulf. Support hours are agreed per contract and cover CET and GST business days. Out-of-hours cover is available where it’s genuinely needed, rather than sold by default — and we will tell you which systems it matters for.
We’re an EU-based operation and handle personal data under the GDPR. Where we process data on your behalf we’ll put a data processing agreement in place, and we’re happy to sign a mutual NDA before you tell us anything about your estate.
Fourteen answers, including the awkward ones. Search them if you are looking for something specific.
Nothing matches that. Ask us directly and we will answer it — and probably add it here.
We’ll come back with an honest read on whether we can help and what we’d look at first. No obligation, no deck. If we’re the wrong fit we’ll say so and, where we can, point you at someone better suited.
Coverage
Europe, the UK and the Gulf
CET and GST business days
Before you share anything
We’ll sign a mutual NDA first, gladly.
What to include
Roughly what you run, how many people use it, and what broke most recently.